Services · 05 · AI Assistants

Answers from your own documents and systems.

Once your information is accessible and your systems are connected, an assistant becomes useful: it knows your SOPs, policies, product specs, job history and support knowledge — and says "I don't know" instead of guessing.

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Where it fits

Field staff asking "how do we handle this"
Support teams drafting replies from trusted information
Sales answering product questions
New hires finding their feet

How we build it

Grounded in your data, with guardrails and a human handoff. Internal assistants first; customer-facing when the controls are in place.

OpenAI, Azure OpenAI or Anthropic depending on your needs, hosted in Australia where required. You pay per query, not per seat.

Deliberately the last step. An assistant is only as useful as the information and systems underneath it.

See it on your own documents.

Bring a folder of procedures or a product catalogue. We'll show you what a grounded assistant does with it — including where it says "I don't know".

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